Submit a Support Request
Customers who have purchased Binary Tree products now have access to complimentary technical assistance (Standard Support) with the basic functionality of the software 24 hours a day, 7 days a week, 365 days a year.
Please follow our Microsoft Platform Support Case Management Process or Domino/Notes Platform Support Case Management Process when reporting a support request, and where you have already reviewed the Microsoft Platform Support Data Collection Document or Domino/Notes Platform Support Data Collection Document to ensure you include the information needed (per product) to investigate the issue reported.
You have two options to submit a support request:
How to Contact Support
Online Support Request: Complete this form
United States: +1 (800) 706-2913
London, England: +44 20 3514 2599
Sydney, Australia: +61 2 9037 0266
Tokyo, Japan: +81 3 4578 1809
For all of the above phone numbers, press 1 for sales or 2 for support.