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Support Request

Submit a Support Request

Customers who have purchased Binary Tree products now have access to complimentary technical assistance (Standard Support) with the basic functionality of the software 24 hours a day, 7 days a week, 365 days a year. 

When reporting a support request, please ensure you are within our support policy as defined in our Comprehensive User Guide to Binary Tree Support and have reviewed the Product Support Data Collection Document to ensure you include the information needed (per product) to investigate the issue reported.

The documents can be viewed here:

Product Support Data Collection Document Comprehensive User Guide to Binary Tree Support

 


You can submit a standard support request via: email to support@binarytree.com or you can

Complete This Form      


Support Case Management Process

Service Level Agreement (SLA)