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Support Request

Submit a Support Request

Customers who have purchased Binary Tree products now have access to complimentary technical assistance (Standard Support) with the basic functionality of the software 24 hours a day, 7 days a week, 365 days a year. 

Please follow our Microsoft Platform Support Case Management Process or Domino/Notes Platform Support Case Management Process when reporting a support request, and where you have already reviewed the Microsoft Platform Support Data Collection Document or Domino/Notes Platform Support Data Collection Document to ensure you include the information needed (per product) to investigate the issue reported.


You have two options to submit a support request:

 

 


Call Us


Email Us


Complete This Form

 


How to Contact Support

Online Support Request: Complete this form

Email: support@binarytree.com

United States: +1 (800) 706-2913

London, England: +44 20 3514 2599

Sydney, Australia: +61 2 9037 0266

Tokyo, Japan: +81 3 4578 1809

For all of the above phone numbers, press 1 for sales or 2 for support.