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Product Configuration Services

Product Configuration Services offers customers assistance outside of product support break/fix scenarios such as: Technical Consulting, Architecture Design &, Implementation, or Customization.

This offering is to extend the limited time of complimentary Product Configuration Services that are included in Advanced and Premier Support plans.

Benefits and Value Proposition

  • Access to a dedicated professional consultant
  • Ability to contact us via email or phone (the customer can choose what they prefer)
  • Appropriate escalation based on issue severity if required
  • Ability to assist with issues beyond the scope of product support

Next Steps

Contact Sales for more information and pricing on a Advanced Off-Hours Support plan.