Support for Power365
Please note that support for Power365 varies from our other products with the support plan included in the license cost and is provided via a different phone number and email address. For more information regarding Binary Tree Support information and policies please review our Comprehensive User Guide to Binary Tree Support.
Phone Number for Power365 Support
Email Address for Power365 Support
For Power365 Mail Migration Licenses
For Power365 Integration and Integration Pro Licenses
- Standard Support is included
- Advanced Support is included
- 24x7x365 Advanced Support included for critical situations only (down or inoperable) that standard support cannot resolve (review the Comprehensive User Guide to Binary Tree Support for priority definitions)
Service Level Agreement
When reporting an issue to Binary Tree Support, we will provide an initial response (Standard Support) within 4 hours. If the issue you are reporting requires escalation to Advanced Support, then a product expert will contact you during the hours Advanced Support is available. This SLA does not apply to subsequent responses beyond the initial SLA nor does it apply to the timeframe of resolution for the issue reported.