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Support Plans

Access an advanced level of support with a support plan. 

A Binary Tree support plan entitles you to Binary Tree product support. Support Plans are sold in increments of 1, 3, 6 or 12 months and provides the customer unlimited access to contact Binary Tree for the time frame purchased.

The Support Plan will become active immediately if you purchased the product directly from Binary Tree. If you utilized our Binary Tree professional services team the support plan will become active at the time the project transitions from services to support. 

Benefits and Value Proposition of a Support Plan:

  • Unlimited access to a product expert (Level 3 Support) during the timeframe of your Support Plan
  • Ability to contact us via email, online request form or phone
  • Appropriate escalation based on issue severity
  • Ability to provide advanced troubleshooting over a screen sharing application
  • Ability to provide easy and quick solutions to common Binary Tree software questions
  • Ability to assist with implementation of a CSR (customer specific release) to resolve a critical product issue during advanced support hours
  • Access to software release upgrades (assuming software license and software maintenance agreement is current)
  • Access to the latest product documentation
  • Access to the latest product release notes and known limitations

Support Plan Pricing

1-month plan

3-month plan

6-month plan

12-month plan

1-1,000 Users

$1,000

$2,000

$3,000

$5,000

1,001-5,000 Users

$2,000

$3,000

$5,000

$9,000

5,001-9,999 Users

$3,000

$5,000

$9,000

$15,000

10,000+ Users

$5,000

$7,000

$13,000

$21,000

 

Contact Sales for more information and pricing on a support plan.