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Binary Tree Support Overview

We are committed to your success.

Binary Tree is committed to ensuring that our customers receive the highest level of support. Should you have a problem with our software or require further clarification with regard to its functionality, please do not hesitate to contact us. With our comprehensive knowledge and detailed product documentation, Binary Tree customer support guarantees a prompt and satisfactory resolution. 

Standard Support Options Available for All Customers

Learn what is included in our Standard Support, or for more details on all of our support offerings, download our Comprehensive User Guide to Binary Tree Support (no registration required).

Search our Knowledge Bases

Search across our online support knowledge bases

Contact Support Online

Submit a Support Request Online.

Contact Support via Email

support@binarytree.com

 

Phone Support for Customers Who Have Purchased an Advanced Support Plan

Contact Support by Phone

Worldwide: +1 (212) 244-3635 (menu option 2)


Australia: +61 2 9037 0266 (menu option 2)


Japan: +81 3 4578 1809 (menu option 2)


United Kingdom: +44 20 3514 2599 (menu option 2)


United States: (800) 706-2913 (menu option 2)

Advanced Binary Tree Customer Support Offerings

Review our overview of our Advanced Support Offerings, or for more details on all of our support offerings, download our Comprehensive User Guide to Binary Tree Support (no registration required).

Support Plans (includes telephone support)

Advanced Off-Hours Support

Software Audit & Upgrade

Technical Account Manager