Supplement or Expand Your Help Desk
With any big technology change or software introduction, in-house help desks can be overwhelmed with calls for support. Binary Tree Help Desk Services comes to the aid by answering critical questions for your employees any time they need assistance, driving employee satisfaction and a more productive workforce.
Full-Time or On-Demand Help Desk Support
Routine calls to your in-house help desk about passwords and printers can put tremendous strain on an already busy IT team. Help Desk Services through Binary Tree can relieve the burden on your support center. You’ll be able to:
- Provide 24/7/365 support
- Standardize to a single point of contact
- Get employees back to work, faster
- Improve employee perception of the help desk
ACCOUNTS AND PASSWORDS
- Reset passwords
- Enable/disable accounts
- Fulfill or assign account access requests
- Support issues with printers, networks, mobile devices, and more
- Grant access to guest wireless
- Help with remote desktop and VPN
- Respond to incidents and requests driven by customer satisfaction
- Resolve in-scope issues
- Escalate quickly to the correct resolve group for out-of-scope issues
For more information on Help Desk Services, download the services brochure.
Contact Sales for more information and pricing.