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IT Team Lead (Newark, DE)

Grow your career at Binary Tree! We are a fast-growing, award-winning company providing software and solutions to the rapidly expanding cloud and digital transformation markets. We offer competitive salaries, performance-based incentives, medical and dental insurance, a 401K plan with matching incentives and much more. Join our world-class team and grow your digital career.

About Binary

Tree At Binary Tree, we power enterprise transformations. Our award-winning software and services help Enterprise businesses modernize their Microsoft email, directories and applications by moving and integrating them to the cloud. Binary Tree mitigates the risk of delays, downtime, and budget overruns for complex transformation projects for large organizations. We understand Enterprise migration requirements that go well beyond the needs of small companies. Since 1993, we’ve transformed more than 10,000 global clients and 52 million users, including 12 million to Office 365. Our business first approach helps plan, move and manage the transformation process from end-to-end. So, clients stay focused on their core business while our experts deliver a low-risk, successful IT transformation. Binary Tree is a Microsoft Gold Partner and a globally preferred vendor for Offices 365. Our headquarters are located outside of New York City with global offices in the United Kingdom, France, Germany, Sweden and Hong Kong. For more, visit us at www.binarytree.com.

Role Description

Reporting to the Director of IT, the IT Team Lead provides technical leadership and coordination for other IT Support team members in maintaining and improving the current environment while developing and implementing IT initiatives that support a fast paced, performance-oriented technology organization. The role will be responsible for assigning tasks, responsibilities, and timelines within the team to achieve the Company’s key business strategies while working in support of current functionalities. As a hands-on position, the IT Team Lead will also participate in all existing IT processes and new initiatives as a technical expert, completing key tasks and providing technical assistance to other team members as needed. The role will assist the Director of IT in balancing workloads throughout the team and ensuring that members grow their technical abilities and are professionally challenged through increasing responsibilities.

Duties and Responsibilities

  • Primary Administrator and technical expert for the following: O365, Active Directory/DNS, Virtual PBX, Security Certificates, VPN & firewall, networking.
  • Create, Edit, Repair, and Augment on-premises and Azure-based infrastructure Windows and O365 environments including VMWare, Hyper-V, and physical.
  • Primary contact for all Data Center activities including on-prem hardware commissioning, changes, repairs, and decommissioning.
  • Primary contact for all hardware and software deployed in the Delaware and New Jersey offices.
  • Coordinate IT Team activities such as the creation and maintenance of the on-call schedule, outage/change windows, special projects, and other IT-based initiatives.
  • Identify, develop, and document new and existing policies, procedures, and architectures.
  • 24x7 on-call support for mission critical infrastructure.
  • Perform desktop and end user support for all employees and contractors of Binary Tree, including all aspects of the lifecycle of Wintel laptops and associated peripherals.

Qualifications and Requirements

  • 4-year college degree or experience equivalent.
  • 5-7 years of Infrastructure Support experience with increasing responsibilities in lean and agile technical companies.
  • 1-2 years of Team Leadership experience.
  • Outstanding technical and administrative knowledge of Microsoft products and services.
  • Solid knowledge of security and compliance certifications and requirements such as ISO and GDPR.
  • Experience deploying, maintaining, and troubleshooting networks and network equipment.
  • Knowledge of IBM/Lotus Notes a plus.
  • Strong multi-tasking skills with the ability to excel in a fast-paced small to medium size SaaS company.
  • Excellent communication skills with the capacity to lead and motivate others.

Reporting

The successful candidate will become part of Binary Tree’s IT Support Team and will report to the Director of IT.

Role Location

Preferred location is Newark, DE with the ability to work from home occasionally.

To Apply

To apply for this position, please visit our postings on LinkedIn or Dice.

All employment decisions at Binary Tree are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Binary Tree will not tolerate discrimination or harassment based on any of these characteristics.