The 4 Key Problems of Legacy Collaboration Systems

Key Problems of Legacy Collaboration Systems

Many organizations are still using a series of legacy, on-premises point solutions for communications and collaboration. These systems were causing issues and limiting the effectiveness of their employees even before the COVID-19 pandemic forced their workforce to work from home. Organizations still using legacy, on-premises solutions for communications and collaboration may be limited to a couple of apps for chat and audio conferencing. Many lack the ability to hold video conference calls and meetings, to share and coauthor files, or use any number of other methods for collaborating with their colleagues. And they certainly don’t have the convenience of having all of these capabilities in a single app.

In a study commissioned by Microsoft on The Total Economic Impact of Microsoft Teams, Forrester outlines four key problems organizations face that are caused by the continued use of legacy communication and collaboration systems. And these problems are likely compounded now that many more employees are working from home.

1.  Growth of the Organization and Its Culture is Stifled

Collaborating across multiple geographies, and with employees working from home, is difficult with on-premises tools. The meaning intended to be conveyed in chat messages, and sometimes even in audio messages, can be misconstrued between employees in different locations, countries and cultures. Many times, the limitations of legacy systems can impede growth and stifle the development of a common working culture.

2. Innovation is Impeded

Innovation is happening faster than ever. In order to compete, most organizations need to compress their timelines between innovations. Seamless collaboration methods are an essential requirement for increasing agility and innovation. When collaboration across the organization and between business partners lacks capabilities like file sharing and coauthoring, it limits the ability of their employees to innovate and can result in the organization falling behind their competitors.

3.  Mobile Employees are Not Well Supported

Organizations want to enable employees to be productive in any location and at any time. Some of the most important employees to organizations, like executives, sales personnel, and firstline workers, are typically the ones that are the most mobile. However, legacy on-premises collaboration technologies do not always work well, if at all, with smartphones and tablets. This makes it difficult for mobile employees to communicate and collaborate with their colleagues.

4.  IT Struggles with High Costs and Limited Integration, Scalability, and Security

Many organizations have collaboration and communication environments that are comprised of a series of point solutions. This makes it difficult, and many times impossible, for IT to integrate the solutions into a unified user experience. It also inflates costs and makes it difficult to scale, secure, and ensure compliance regulations are being met.

Learn more about transforming your collaboration with Microsoft Teams

Here’s some further resources to learn more about the benefits of Microsoft Teams and how you can plan a move to Office 365 to take advantage of the capabilities of Teams: