Transform Microsoft Teams from a Pandemic Response into a Path to ValueJune 4, 2020
Due to the COVID-19 pandemic, most organizations rushed to bolster the remote work capabilities of their office workers by onboarding them with tools like Microsoft Teams. While some enterprises provided significant enablement efforts to get their employees productive with the new tools, many more have not done much beyond making Teams available for use.
In the Rush to Adopt Microsoft Teams, User Proficiency Was Left Behind
Microsoft Teams, with its ability to keep employees connected, communicating and collaborating, has become a critical component for supporting remote work, but according to Gartner, users at many organizations are struggling to reach proficiency with Teams. Gartner states that while SaaS-based personal and team productivity applications like Microsoft Teams were clearly essential to effectively working from home, “many employees were not sufficiently adept at using the applications.”
Understanding the Challenges of Becoming Proficient in Teams
While the recent surge to remote work is fading in the rear-view mirror, the time has come for organizations to better enable their employees to use Microsoft Teams and incorporate it seamlessly into their core work processes. Unfortunately, there are some characteristics of the Teams application that can hinder user adoption and prevent organizations from fully realizing the value it can provide.
Simply pointing users to the Help menu in Teams will not result in the majority of them becoming proficient and productive. First off, Teams is more than just chat and online meetings. Teams requires users to change how they work together. Users need to change their behaviors to make the best use of Teams. Secondly, Teams can also be seen as more complex than the applications users have used prior for collaboration as it brings together the capabilities of multiple Office 365 applications into a single app. And to top it off, the Office 365 platform is constantly evolving with the addition of new capabilities, which can make it difficult for users to keep up and know which new capabilities to add to their workday processes, when they should add them, and how.
How to Help Your Users Become Productive with Teams
Gartner states that “digital workplace learning is most effective when tied to adoption and engagement that takes into account the specific working context of the organization and of each individual employee.” This approach requires the following three elements:
- an understanding of the roles and processes of your users
- visibility into how your users are currently using Microsoft Teams and related applications
- effective on-demand learning resources
When you combine your understanding of the unique roles and processes of your users with visibility into how they are using the productivity and collaboration applications at their disposal, then you can properly guide them to learn the skills they need to elevate their proficiency and productivity with Microsoft Teams.
My next couple of posts are intended to help you accelerate your path to realizing the potential value of Microsoft Teams in your organization. In them, I will examine some best practices for enhancing your visibility into the application usage of your users and enabling them with effective online learning resources.
In the meantime, check out our white paper, Effective Remote Work with Microsoft Teams, that imparts many of our insights and best practice recommendations for using Teams to boost your work-from-home capabilities. And if you’re looking to leverage the power of Teams right away, contact us to learn more about our solutions for migrating, onboarding, and managing Teams today.