Customer and Partner Feedback on our High-Touch Approach to High-TechMarch 27, 2017
We’re seeing a theme in recent feedback from our customers and partners; much of it is about our service. (Our Founder and Executive Chairman Steven Pivnik pushes us to be “maniacal” about customer satisfaction, which he credits as a huge part of our success.) Here’s what our customers and partners are saying.
Our software is updated frequently and adapts to enterprise requirements
Unlike other software vendors out there, we introduce new products and update them frequently, with new features every quarter. Our software is designed to be adaptable to the unique requirements large enterprises have, and, where applicable, we modify our products for our customers.
"The engineers were very prompt in making enhancements to the software based on my environment.”
– A Senior Information Processing Consultant at a University in Wisconsin
We provide extensive training
Our Quick Starts get customers up and running quickly with Binary Tree software. And we go to great lengths to thoroughly train, enable and certify our partners to use our solutions.
Photo of Binary Tree presenters providing education at an IT Forum.
"I just wanted to drop you a quick note to thank you guys for the high quality training you delivered to us last week. You certainly made it clear that you knew your business and shed a real bright light on your company’s name. I also appreciated your willingness to adapt the course to our consultant needs in terms of planning, evaluating the effort needed to integrate your solution, high availability design and other complex implementation scenarios that may not be out of the box product features."
– An Architect for One of the World’s 10 Largest Technology Companies
“Just wanted to express my thanks for spending the last few days with us to get us more skilled in the Binary Tree tools and processes. I know the team got a lot from it. It helped consolidate the online training and make us more confident with the tools for customer engagements. Overall, the sentiment from the team was they were impressed with the capabilities of the tools and ease of use, which for the complex customer engagements we’re involved with, is only a good thing.”
– An Infrastructure Architect at a Large IT Services Provider in Europe
“Just want to say thank you to everyone involved for arranging the training this week. It proved to be very insightful and will hopefully assist us going forward.”
– An Integration Engineer at a Global IT Services Provider
We support you every step of the way
From pre-sales and planning to establishing integration and migrating users, we’ll give you 110% all the way through.
Photo of Binary Tree Sales and Partner Manager James Clifford (kneeling front right) with the happy staff at Binary Tree partner Computacenter in the U.K. after one of their messaging consultancy practice team meetings.
"I would like to take a moment to give praise to the Binary Tree support team. I cannot thank you enough for the flawless technical support that you’ve given our team over last several months. They have been very responsive on the support issues we have been raising. I feel much better knowing that I have such a knowledgeable team a phone call or email away.”
– A Lead Office 365 Migration Manager for One of the World’s 10 Largest Tech Companies
"Everyone at Binary Tree was great when we went through our migration from Lotus Notes email to Microsoft Exchange/Outlook. Their software support/after hours support was exceptional. We had to do a complete reconfig and they helped us get multiple machines going to insure the migration was complete by Monday morning. Overall, they went above expectations in support and service.”
– A Senior Systems Analyst at a Federal Credit Union
"Please pass this along to anyone who might appreciate it, but I think your support team does a tremendous job. I've had some basic questions early on in our testing phase, prior to purchasing the product and between the sales person and the support person engaged at that time I always received quick and thorough responses. I've dealt with a wide variety of products and worked with large and small vendors on issues and Binary Tree definitely ranks at the top in my opinion!"
– An Engineering Team Lead at a Large Manufacturer of Office Furniture
"I just wanted to drop you a quick note letting you know how impressed I was with the folks at Binary Tree. We have successfully installed and configured the Binary Tree software weeks ahead of schedule, as well as a separate fully functioning test environment. We could not have done it without the knowledge and perseverance from the guys at Binary Tree. Big thanks to them!"
– A Senior Solutions Analyst at a Global Pharmaceutical Company
"I just wanted to take a moment to say thank you to all of you! You are a professional group of diligent, goal oriented people who have literally worked your tails off during the pilot offering!!!"
– A Senior IT Project Manager at a Large U.S. Property and Casualty Insurance Company
Whether you need to modernize Microsoft workloads, move them to the cloud or integrate them in support of a merger or acquisition, Binary Tree will support you every step of the way from initial planning and on to a successfully completed initiative. We’re ready to help with your migration. Contact us to get started.