Superior Software & Support for Total Project SuccessJune 2, 2011
Over the years, here at Binary Tree, we’ve learned many things. Most importantly, we’ve learned that in order to be successful and grow globally, we need to continue to develop and deliver leading email migration and application migration software products to ourpartners and customers. The software products that we develop and sell are essential to our growth and evolution as a key player in the migration marketplace. But, our success and growth aren’t just about the productswe sell; it’s also about providing our partners and customers with an incomparable and exceptional customer support experience to help ensure that they have positive experiences with our products and their projects are ultimately successful.
With this philosophy in mind and as we continue expanding globally, it became essential for us to expand our Technical Services and Customer Support efforts into what we now call Binary Tree’s Technical Assistance Group, or “TAG Team”. The TAG Team excels greatly at many things, but one thing is most important – ensuring that our partners and customers have the best and most successful migration experiences possible from beginning to end.
So what is TAG? Here are some highlights …
Imagine a group of technical experts assigned specifically to yourmigration project who will assist you not only after you purchase themigration software, but will also be by your side during the evaluation phase of your project. Binary Tree’s TAG Team is available to ensure that our customers have the product knowledge needed to build business and buying cases internally, and to ultimately make an informed decision.
If requested or needed, the Binary Tree TAG Team provides our customers with pilot environments to help them get familiar with the software and the process, and to also assist with the delivery and execution with full knowledge transfers from beginning to end.
Even when the TAG Team leaves a customer site, they’re still available to provide assistance to ensure that your project is a complete success. With24x7x365 global customer support, our TAG Team is available and ready to assist you via email, online web form, phone, and through our website chat client. Customers also have premier access to Binary Tree’s OnlineKnowledge Databases where they’ll find technical and how-to articles for our software.
The TAG Team also provides an exclusive enablement environment for Binary Tree partners called CMT University. CMT University is a virtual university available online. The University provides our partners with an environment and curriculum for self-paced product training as well as a platform to enhance their foundational skill. Also, partners can request to have an expert come onsite and provide enablement training with the use of virtual labs, training manuals, and certification programs.
TAG Team has one main objective - to always be available to make sure that our partners andcustomers have the resources required to guaranteThe Binary Tree e that they’re projects and goals are a complete success. No matter how big or small, the TAG Teamapproaches every engagement with the same amount of dedication, drive, and passion.
For more information about Binary Tree’s TAG Team, please visit us athttp://binarytree.com/Support.