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Binary Tree Articles

Binary Tree publishes articles on improving IT cloud, M&A and modernization initiatives. Read the latest posts for news, insights, best practices and solutions for transforming Microsoft Office 365, Active Directory, Exchange, SharePoint and IBM Notes/Domino.

Taking Customer Success to the Next Level

BT_19_SocialMedia_control_v1-1.jpg At Binary Tree we are dedicated to our customers’ success: working to build and continually strengthen relationships ensuring your experience with Binary Tree is a positive one.

We know that having a dedicated team ready to help with any questions is an increasingly important component of your success. To help meet that need, we have expanded our overall support offer to customers by introducing a Customer Success organization.

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Product Support: An Overlooked Aspect to Enabling Project Success

BT_18_ColorOverlay_Helpful.png When you evaluate software vendors for various projects, there are a few go-to criteria that are at the top of every list: price, vendor reputation, technical capabilities of the software, and even peer references. But how often do you evaluate product support?

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Why partner with Binary Tree?

BT_18_Social_Growth.jpg Let’s grow together. When you partner with Binary Tree, we can both reach more customers in more places, offer even better solutions, and increase revenue. Here’s how to get started . . .

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PLAN: Assemble the right cloud migration team

team-1928848_1280-750x500.jpg Migrators, assemble. The 9 key roles to involve in your cloud migration.

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Meet our team: Asif Khan

2018_Asif_Khan_listing.jpg Meet Asif Khan, who’s been with Binary Tree for 5 years and who leads his team with unequivocal passion and enthusiasm.

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Meet our team: Kim Armstrong

spotlight_kim_armstrong_social.jpg Mentor/manager, golfer, dog lover, and movie buff. Meet Kim Armstrong, who’s been with Binary Tree for 18 years and who makes sure our products and support are as great as they can be.

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Meet our team: Louise Rafferty

spotlight_louise_rafferty_social.jpg Vibrant engagement specialist, technologist, dancer and yogini. As practice lead of application transformations, Louise always sees solutions, not problems and leads end-to-end project implementations for our global clients.

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Meet our team: Joe Sharmer

BT_2018_Employee Spotlight_Joe_Sharmer-social.jpg Silicon Valley alum, technologist, and 49ers fan. As manager of solution architecture, Joe Sharmer inspires his team to craft effective cloud solutions for our clients.

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Meet Rainer Giesen, Manager Solution Architecture EMEA

Rainer_Giesen_spotlight_social.jpg Technologist, consultant, and LOTR fan. As manager of solution architecture in EMEA, Rainer Giesen helps make sure our solutions meet our customers’ needs.

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Meet Samir Ounnas, Senior Project Manager

2018-Samir-Ounnas-listing.jpg Project manager, world traveler, and Tom Clancy reader. As a senior project manager, Samir Ounnas helps make sure we deliver our projects on time and on budget.

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Resources