Customer Profile
Godiva Chocolatier is a premier purveyor of hand-crafted chocolates, available from its 400-plus global boutique stores, other retailers, and over the Internet. Godiva is based in New York City and has 1,400 employees.

Business Situation
Godiva needed to upgrade its aging IBM Lotus Notes email system, but felt that the move would be expensive and consume valuable IT staff time. Also, users were dissatisfied with the Notes interface.

Godiva licensed the Microsoft Business Productivity Online Standard Suite, part of Microsoft Online Services, which provides Microsoft communications and collaboration programs for a monthly per-user fee.

  • U.S.$250,000 annual savings
  • Faster response to business needs
  • Easier scalability
  • Cost-effective availability
  • Increased user satisfaction
Read the remainder of the case study on Godiva.
Path: /Company/Success-Stories/Godiva Name: Godiva